# Tips > Guides, news and ideas on tips from the Shoprocket team. Guides, news and ideas on tips. ![Eight ecommerce customer service improvements that actually change retention](https://media.shoprocket.io/blog/f63c9851-09d5-4875-a870-f22a9cb38859/5el1ov7f-alexander-andrews-jygnb9gtcls-unsplash.jpg) Tips ### [Eight ecommerce customer service improvements that actually change retention](https://v3.shoprocket.io/blog/eight-ecommerce-customer-service-improvements-that-actually-change-retention.md) Not 'be friendly'. Eight specific behaviours (agent authority, proactive messaging, help portal, upstream fixes, honest tone) that measurably move refund rate, CSAT, and repeat purchase. 7 Feb 2025 7 min read ![What Is a Unique Selling Proposition (USP): Everything You Need to Know](https://media.shoprocket.io/blog/598d8dcf-bfc1-4bdd-9f41-5072699f04f1/642a82761b619186282579-screenshot-2023-04-03-at-15.25.05.png) Tips ### [What Is a Unique Selling Proposition (USP): Everything You Need to Know](https://v3.shoprocket.io/blog/what-is-a-unique-selling-proposition-usp-everything-you-need-to-know.md) Have you ever wondered why a customer should pick one product over all the others on the shelf? Well, the answer lies in its unique selling proposition... 2 Apr 2023 6 min read 14-day free trial · No credit card · 0% transaction fees[Get Started Free →](https://app-v3.shoprocket.io/signup) --- - HTML version: https://v3.shoprocket.io/blog/category/tips - Language: English (en) - Also in: [العربية](https://v3.shoprocket.io/ar/blog/category/tips.md), [Deutsch](https://v3.shoprocket.io/de/blog/kategorie/tipps.md), [Ελληνικά](https://v3.shoprocket.io/el/blog/category/tips.md), [Español](https://v3.shoprocket.io/es/blog/categoria/consejos.md), [Français](https://v3.shoprocket.io/fr/blog/categorie/conseils.md), [עברית](https://v3.shoprocket.io/he/blog/category/tips.md), [हिन्दी](https://v3.shoprocket.io/hi/blog/category/tips.md), [Bahasa Indonesia](https://v3.shoprocket.io/id/blog/kategori/tips.md), [Italiano](https://v3.shoprocket.io/it/blog/categoria/consigli.md), [日本語](https://v3.shoprocket.io/ja/blog/category/tips.md), [Lietuvių](https://v3.shoprocket.io/lt/tinklarastis/kategorija/patarimai.md), [Norsk](https://v3.shoprocket.io/nb/blogg/kategori/tips.md), [Nederlands](https://v3.shoprocket.io/nl/blog/categorie/tips.md), [Polski](https://v3.shoprocket.io/pl/blog/kategoria/porady.md), [Português](https://v3.shoprocket.io/pt/blog/categoria/dicas.md), [Română](https://v3.shoprocket.io/ro/blog/categorie/sfaturi.md), [Русский](https://v3.shoprocket.io/ru/blog/category/tips.md), [ไทย](https://v3.shoprocket.io/th/blog/category/tips.md), [Türkçe](https://v3.shoprocket.io/tr/blog/kategori/ipuclari.md), [中文](https://v3.shoprocket.io/zh/blog/category/tips.md)