# Orders and customers Manage orders, refunds and shipping, and look after your customers. - [Find and manage your ordersEvery order your shop takes lands in Orders. Search and filter the list, open an order to see where it is up to, and keep your team's notes, tags and comments on it.](https://v3.shoprocket.io/help/manage-orders.md) - [Edit an orderChange an order's items, prices, shipping, tax, customer details and addresses after it is placed, or archive it. Editing changes the record and the total, but moves no money, so refund or collect any difference separately.](https://v3.shoprocket.io/help/edit-an-order.md) - [Create an order by handRecord a phone, email or in-person sale as an order, or build a draft order and send the customer a link to pay it online. A draft holds no stock and stays out of your reports until it becomes a real order.](https://v3.shoprocket.io/help/create-an-order-manually.md) - [Refund an orderSend money back to a customer, in full or in part, from the order page. Card and PayPal payments go back automatically, a gift card gets its balance back, and for a bank transfer or cash payment you send the money yourself and Shoprocket records it.](https://v3.shoprocket.io/help/refund-an-order.md) - [Cancel an orderCall off an order that hasn't shipped, refund what was paid and tell the customer, all in one step. Its stock goes back on sale straight away. Cancelling is final.](https://v3.shoprocket.io/help/cancel-an-order.md) - [Fulfil and ship ordersOpen an order and click Mark as fulfilled to record what went in the box, add the carrier and tracking number, and email the customer their shipping confirmation. Ship everything at once or in several parcels, or mark many orders fulfilled from the Orders list.](https://v3.shoprocket.io/help/fulfil-and-ship-orders.md) - [Buy and print shipping labelsAdd the ShipStation app, then click Buy shipping label on an order to compare live carrier prices, buy postage from your ShipStation balance and print the label. The order is marked shipped with the tracking number and the customer is emailed.](https://v3.shoprocket.io/help/print-packing-slips-and-labels.md) - [Import your order historyBring past orders over from Shopify, WooCommerce or any spreadsheet. Go to Orders, click Import and upload the export as it is. Imported orders join each customer's history and your reports, and no emails go out and no stock moves.](https://v3.shoprocket.io/help/import-orders.md) - [See how a customer found youEvery order placed in your shop shows a How they found you card: the search, ad, social post, email or website that brought the customer, the page they landed on, and when they bought. Use it to see which marketing actually sells.](https://v3.shoprocket.io/help/order-journey.md) - [See abandoned carts and send reminder emailsSell > Carts shows every basket a shopper filled but has not checked out, with who it belongs to when they gave an email. Switch on the Abandoned cart automation and Shoprocket emails those shoppers a link back to their cart, with an optional one-time discount code.](https://v3.shoprocket.io/help/abandoned-carts.md) - [Manage your customersEveryone who orders from you is added to Customers automatically, guests included. Open a customer to see their paid orders, what they've spent, their addresses, tags and marketing choice, and add customers by hand, edit, archive or export them.](https://v3.shoprocket.io/help/customers.md) - [Let customers sign in to see their ordersEvery customer who has ordered from you already has an account. They sign in on your shop with their email and a 6-digit code we send them, no password, then see their orders and subscriptions and update their details.](https://v3.shoprocket.io/help/customer-accounts.md) - [Import customers from a spreadsheetGo to Customers and click Import. Upload a CSV, Excel or JSON file, or a Shopify or WooCommerce customer export as it is, match its columns, confirm your marketing consent and click Start import. Existing customers are matched by email and updated.](https://v3.shoprocket.io/help/import-customers.md) - [Group customers with tagsTag customers, such as VIP or Wholesale, to find them fast, email them as a group, give them their own discount, or show them prices without tax. Tag one customer at a time or hundreds at once, and tidy tags up under Customers > Tags.](https://v3.shoprocket.io/help/customer-tags-and-segments.md) - [Answer customer chats and messagesShoppers reach you two ways: live chat, which lands in your Inbox, and the contact form on your shop, which lands in Customers > Messages and your email. Reply to chats from the Inbox and to contact messages by email.](https://v3.shoprocket.io/help/message-customers.md) - [Add live chat to your shopShow a chat bubble on your Shoprocket shop and on your own website so shoppers can message you while they browse. Choose where it shows, its colour and greeting, your support hours, and an AI assistant that answers when your team is away.](https://v3.shoprocket.io/help/live-chat-on-your-shop.md) - [Issue and manage gift cardsIssue a gift card with a set value and email it to the recipient, or copy its code to send yourself. Shoppers spend it at checkout and the balance goes down with each order. Check balances, adjust them, switch a card off and see every movement from its page.](https://v3.shoprocket.io/help/gift-cards.md) - [Take quote requests and enquiriesLet shoppers ask you for a price instead of paying. Put an Enquire button on single products, or turn your whole shop into request-a-quote, then turn each request into a priced draft order the customer pays online.](https://v3.shoprocket.io/help/quotes-and-enquiries.md) - [Sell to businesses and trade customersTag your trade customers, give them a discount only they can use, show them prices without tax, take their VAT number at checkout and print it on their invoice, offer bulk price breaks, and let them pay by bank transfer. What Shoprocket does for B2B today, and what it doesn't yet.](https://v3.shoprocket.io/help/wholesale-and-b2b-pricing.md) --- - HTML version: https://v3.shoprocket.io/help/category/orders - Language: English (en) - Also in: [العربية](https://v3.shoprocket.io/ar/help/category/orders.md), [Deutsch](https://v3.shoprocket.io/de/hilfe/kategorie/bestellungen.md), [Ελληνικά](https://v3.shoprocket.io/el/help/category/orders.md), [Español](https://v3.shoprocket.io/es/ayuda/categoria/pedidos.md), [Français](https://v3.shoprocket.io/fr/aide/categorie/commandes.md), [עברית](https://v3.shoprocket.io/he/help/category/orders.md), [हिन्दी](https://v3.shoprocket.io/hi/help/category/orders.md), [Bahasa Indonesia](https://v3.shoprocket.io/id/bantuan/kategori/pesanan.md), [Italiano](https://v3.shoprocket.io/it/aiuto/categoria/ordini.md), [日本語](https://v3.shoprocket.io/ja/help/category/orders.md), [Lietuvių](https://v3.shoprocket.io/lt/pagalba/kategorija/uzsakymai.md), [Norsk](https://v3.shoprocket.io/nb/hjelp/kategori/bestillinger.md), [Nederlands](https://v3.shoprocket.io/nl/hulp/categorie/bestellingen.md), [Polski](https://v3.shoprocket.io/pl/pomoc/kategoria/zamowienia.md), [Português](https://v3.shoprocket.io/pt/ajuda/categoria/pedidos.md), [Română](https://v3.shoprocket.io/ro/ajutor/categorie/comenzi.md), [Русский](https://v3.shoprocket.io/ru/help/category/orders.md), [ไทย](https://v3.shoprocket.io/th/help/category/orders.md), [Türkçe](https://v3.shoprocket.io/tr/yardim/kategori/siparisler.md), [中文](https://v3.shoprocket.io/zh/help/category/orders.md)