# Let customers sign in to see their orders > Every customer who has ordered from you already has an account. They sign in on your shop with their email and a 6-digit code we send them, no password, then see their orders and subscriptions and update their details. Help Centre / Orders and customers - Updated 29 October 2026 Your customers can sign in on your shop to see what they've ordered, manage a subscription and keep their details up to date. There is nothing to set up and no extra cost: accounts work on every plan, on your Shoprocket shop and in your embeds. ## How accounts work - **Every customer already has one.** Shoprocket adds a customer the first time someone places an order, guest or not, and that is their account. Customers you add or import by hand can sign in too. See [Manage your customers](https://v3.shoprocket.io/help/customers.md). - **There is no sign-up and no password.** A shopper signs in with their email address, and we email them a 6-digit code. Someone who has never ordered from you, and isn't in your customer list, sees "No account found with this email." - **Checkout never asks them to sign in.** Shoppers check out as guests, and the order still lands on their account because it matches their email. ## Where shoppers sign in ### On your Shoprocket shop Your shop has an account page at `/account`, for example `portlandroasters.com/account`. To put a link to it in your shop's header: 1. Go to **Website** and open any page in the editor. 2. Click your shop's header. 3. Switch on **Account icon**: "Opens a panel where shoppers sign in and see their orders and subscriptions." 4. Click **Save to every page**. The header is the same on every page, so it goes live straight away. The account icon is off until you switch it on. ### On your own website If you sell through embeds, the floating cart button has a person icon after the cart, which opens sign-in. It's shown by default. To hide it, for example because your site has its own Account link, go to **Embeds > Floating cart** and set **Sign-in** to **Hidden**. Account links in the emails we send your customers, and links to `#!/account` on your own pages, open the same sign-in. ## What your shopper does 1. They enter their **Email** and click **Continue**. 2. We email them a code. The subject is "Your" store name "login code", for example "Your Portland Roasters login code". 3. They type the 6-digit code. It signs them in as soon as the last digit goes in. **Resend code** sends a new one, and **Use a different email** starts again. The code works once and runs out after 10 minutes. After too many attempts the shopper is asked to wait a moment before trying again. The login email always goes out, even to someone who unsubscribed from your marketing emails. ![The account sign-in on the shop: Sign in to your account, with the Email field and Continue button](https://v3.shoprocket.io/img/help/customer-accounts/sign-in.webp) ![The login code email: Your login code, with the 6-digit code and a note that it expires in 10 minutes](https://v3.shoprocket.io/img/help/customer-accounts/login-code-email.webp) ## What your shopper sees Once signed in, the shopper sees their name and email at the top and three tabs: - **Orders**: every order they've placed, with its payment and delivery status. Clicking one opens the full order, the same page the order emails link to. A shopper with none sees "You haven't placed any orders yet." - **Subscriptions**: any subscriptions they have, where they can manage them. See [Manage subscriptions](https://v3.shoprocket.io/help/manage-subscriptions.md). - **Details**: their **First Name**, **Last Name** and **Phone**, which they can change with **Save Changes**. Their email is shown but can't be changed here. **Sign Out** is at the bottom. They stay signed in on that browser until they sign out, for up to 30 days. ![A signed-in shopper's account: the Orders tab listing two orders, each Paid and Fulfilled](https://v3.shoprocket.io/img/help/customer-accounts/account-orders.webp) ## What signing in changes A signed-in shopper can get anything you've limited to customers with a tag, such as a trade discount. Guests never qualify, because anyone can type an email at checkout. See [Customer tags](https://v3.shoprocket.io/help/customer-tags-and-segments.md). ## Questions **Can a shopper create an account before they buy?** No. An account comes with their first order. You can also add them yourself in **Customers**. **A customer says they can't sign in.** Check they're using the email they ordered with: search for it in **Customers**. If they're there and no code arrives, ask them to check their spam folder. **What if a customer changes their email?** Change it for them: open the customer in **Customers**, click **Edit** and update **Email**. They then sign in with the new address. ## Related - [Manage your customers](https://v3.shoprocket.io/help/customers.md) - [Manage subscriptions](https://v3.shoprocket.io/help/manage-subscriptions.md) - [Your hosted shop](https://v3.shoprocket.io/help/your-hosted-shop.md) - [Embed Shoprocket on any website](https://v3.shoprocket.io/help/embed-on-any-website.md) [Open Customers in your dashboard](https://app-v3.shoprocket.io/go/customers) --- - HTML version: https://v3.shoprocket.io/help/customer-accounts - Language: English (en) - Also in: [العربية](https://v3.shoprocket.io/ar/help/customer-accounts.md), [Deutsch](https://v3.shoprocket.io/de/hilfe/kunden-anmelden-lassen-um-ihre-bestellungen-zu-sehen.md), [Ελληνικά](https://v3.shoprocket.io/el/help/customer-accounts.md), [Español](https://v3.shoprocket.io/es/ayuda/deja-que-los-clientes-inicien-sesion-para-ver-sus-pedidos.md), [Français](https://v3.shoprocket.io/fr/aide/laisser-les-clients-se-connecter-pour-voir-leurs-commandes.md), [עברית](https://v3.shoprocket.io/he/help/customer-accounts.md), [हिन्दी](https://v3.shoprocket.io/hi/help/customer-accounts.md), [Bahasa Indonesia](https://v3.shoprocket.io/id/bantuan/biarkan-pelanggan-masuk-untuk-melihat-pesanan-mereka.md), [Italiano](https://v3.shoprocket.io/it/aiuto/far-accedere-i-clienti-per-vedere-i-loro-ordini.md), [日本語](https://v3.shoprocket.io/ja/help/customer-accounts.md), [Lietuvių](https://v3.shoprocket.io/lt/pagalba/leiskite-klientams-prisijungti-ir-matyti-uzsakymus.md), [Norsk](https://v3.shoprocket.io/nb/hjelp/la-kundene-logge-inn-og-se-bestillingene-sine.md), [Nederlands](https://v3.shoprocket.io/nl/hulp/klanten-laten-inloggen-om-hun-bestellingen-te-zien.md), [Polski](https://v3.shoprocket.io/pl/pomoc/pozwol-klientom-logowac-sie-i-zobaczyc-swoje-zamowienia.md), [Português](https://v3.shoprocket.io/pt/ajuda/deixe-os-clientes-entrarem-para-ver-seus-pedidos.md), [Română](https://v3.shoprocket.io/ro/ajutor/lasa-clientii-sa-se-conecteze-ca-sa-si-vada-comenzile.md), [Русский](https://v3.shoprocket.io/ru/help/customer-accounts.md), [ไทย](https://v3.shoprocket.io/th/help/customer-accounts.md), [Türkçe](https://v3.shoprocket.io/tr/yardim/musterilerin-giris-yapip-siparislerini-gormesini-saglayin.md), [中文](https://v3.shoprocket.io/zh/help/customer-accounts.md)