# Notifications > The bell at the top of your dashboard lists what needs you in your store, from new orders and low stock to reviews waiting for approval and failed payments. Choose which ones reach you, by email and in the bell, for each store. Help Centre / Getting started - Updated 30 October 2026 The bell at the top of every dashboard page is where your store tells you what needs you. A number on the bell shows how many notifications you have not read yet. ![The Notifications drawer, with new orders, a waiting live chat and low stock at the top](https://v3.shoprocket.io/img/help/notifications/drawer.webp) ## What you are told about | Notification | When it appears | Clicking it opens | |---|---|---| | New orders | A customer places an order. All of one day's orders share one line, such as "4 new orders". | The order, or your Orders list when there are several | | Stock running low or out | Fulfilling an order leaves a tracked product with 5 or fewer, or none | The product | | Reviews waiting for approval | A customer leaves a review. One line per day. | Reviews, showing those waiting | | Quote requested | A customer asks you for a quote | Quotes, with that request open | | Live chat waiting | A chat has waited longer than you set under **Email the team about unanswered messages** in **Settings > Chat** | That conversation in your Inbox | | Import finished or failed | A spreadsheet import ends | The import screen | | Subscription renewal failed | A customer's subscription payment is declined | Subscriptions that are past due | | Plan payment failed | Your own Shoprocket plan payment fails | **Settings > Billing** | | Webhook switched off | One of your webhook endpoints failed 20 times in a row and was turned off | **Settings > Webhooks** | ## Read and clear them 1. Click the bell. Your notifications open on the right, newest first, grouped into Today, Yesterday and earlier days. 2. Click a notification to go straight to it. It is marked as read. 3. To clear the number in one go, click **Mark all as read** at the bottom. Unread notifications have a dot beside them. Notifications are kept for 90 days. The number turns **red** when something urgent is unread: a failed payment, a failed subscription renewal or a webhook that was switched off. Otherwise it is your brand colour. Above 9 it reads "9+". The number is worked out when a dashboard page loads. Open the bell to see the latest. ## Your team Everyone on your team has their own bell. Reading a notification marks it read for you only, not for your teammates, and switching one off in **Preferences** hides it from your bell only. Team members only see notifications for the parts of the store they can open. Someone who cannot see orders, for example, is not told about new orders. ## Choose what reaches you Everyone on your team chooses for themselves which notifications reach them, store by store, by email and in the bell. 1. Click **Preferences** at the bottom of the bell, or click your name at the bottom of the sidebar, then **My account > Account settings > Notifications**. 2. If you work in more than one store, pick the store at the top. 3. Switch each event's **Email** and **In-app** (the bell) on or off. A dash means that event is not sent that way. 4. Click **Save**. ![My account > Notifications, with an Email and an In-app switch for each event](https://v3.shoprocket.io/img/help/notifications/preferences.webp) Your choices only affect you. Everything starts switched on, so nothing goes quiet until you choose. You only see the events for the parts of the store you can open. ## Team notifications Which team emails your store sends at all is set in **Settings > Team notifications**. Switching **Send new order notifications** off there stops the new order email for everyone. Chat emails are set in **Settings > Chat**. Team emails go to everyone on your team who can see that part of the store and has not switched them off, plus any **extra addresses** you add in **Settings > Team notifications**, such as a shared orders inbox. Extra addresses don't need a Shoprocket account. If an extra address is a teammate's own login, their own choice still applies. On a phone, the bell stays at the top of the screen. The **+** for adding a product, discount, customer or gift card moves into the **...** menu. --- - HTML version: https://v3.shoprocket.io/help/notifications - Language: English (en) - Also in: [العربية](https://v3.shoprocket.io/ar/help/notifications.md), [Deutsch](https://v3.shoprocket.io/de/hilfe/benachrichtigungen.md), [Ελληνικά](https://v3.shoprocket.io/el/help/notifications.md), [Español](https://v3.shoprocket.io/es/ayuda/notificaciones.md), [Français](https://v3.shoprocket.io/fr/aide/notifications.md), [עברית](https://v3.shoprocket.io/he/help/notifications.md), [हिन्दी](https://v3.shoprocket.io/hi/help/notifications.md), [Bahasa Indonesia](https://v3.shoprocket.io/id/bantuan/notifikasi.md), [Italiano](https://v3.shoprocket.io/it/aiuto/notifiche.md), [日本語](https://v3.shoprocket.io/ja/help/notifications.md), [Lietuvių](https://v3.shoprocket.io/lt/pagalba/pranesimai.md), [Norsk](https://v3.shoprocket.io/nb/hjelp/varsler.md), [Nederlands](https://v3.shoprocket.io/nl/hulp/meldingen.md), [Polski](https://v3.shoprocket.io/pl/pomoc/powiadomienia.md), [Português](https://v3.shoprocket.io/pt/ajuda/notificacoes.md), [Română](https://v3.shoprocket.io/ro/ajutor/notificari.md), [Русский](https://v3.shoprocket.io/ru/help/notifications.md), [ไทย](https://v3.shoprocket.io/th/help/notifications.md), [Türkçe](https://v3.shoprocket.io/tr/yardim/bildirimler.md), [中文](https://v3.shoprocket.io/zh/help/notifications.md)